Support
Help that’s always on.
From go-live to day-to-day operations, our team is with you at every stage.
UNOX includes dedicated onboarding, role-specific training, and unlimited incident support, so your institution is never left to figure it out alone.
Unlimited
Incident support
On-site
Training available
Dedicated
Implementation team
What's included
Support at every stage.
From initial onboarding through to day-to-day operations, our support team is available across every channel your institution relies on.
Onboarding and Go-Live
A structured implementation programme from contract signing to first live exam.
- Dedicated implementation coordinator assigned to your institution
- Data migration support for legacy student and exam records
- System configuration and integration with your existing infrastructure
- Pre-launch testing and sign-off before going live
Role-Specific Training
Hands-on training for every role that touches the platform.
- On-site and remote training sessions for administrators, faculty, and IT teams
- Student-facing orientation walkthroughs for each exam cohort
- Recorded sessions available for new staff onboarding
- Custom training programmes aligned to your institution’s workflows
Incident and Ongoing Support
Unlimited incident support with defined response times throughout your contract.
- Dedicated support channel for exam-day incidents and critical issues
- Standard support tickets with response within one business day
- Escalation path to senior engineers for complex technical issues
- Regular check-in calls with your account manager
Self-service
Resources to help your team.
Knowledge Base
Step-by-step guides for every feature, role, and workflow in the platform.
Video Walkthroughs
Recorded walkthroughs for common tasks: from creating an exam to releasing results.
Release Notes
Detailed notes on every platform update so your team always knows what changed.
Admin Documentation
Full technical documentation for IT administrators and system integrators.
Need help with your current deployment?
Reach out to our support team or book a call with your account manager.